Charles is a delight to deal with! To start with, his website allowed us out-of-staters to search homes, get an idea about areas and become familiar with the town – all without a requirement to provide contact information and getting a call from a realtor before we were ready.
Upon meeting with Charles in Charlottesville – it just got better. We had identified potential prospects and with his help, we narrowed it down to a manageable list to go and see. Any information I needed was either instantly available or he would follow up very quickly with more data. He knew, for example, that the house we now own was in a neighborhood where no more subdivision was permitted – thereby assuring us that the protected view and privacy were permanent. Charles pointed out details which I had missed as we went along (like an irregular roof line which is a higher cost to replace) and it really felt like he was our “agent” in that we knew he was looking out for us. He has the most amazing talent for listening and helping a home buyer crystallize their requirements for their ideal home. As he did that, he further narrowed down the list to exclude items like “on a busy road”, or “small, outdated kitchen” so we ended up visiting only homes which were candidates. What a great use of time!
During the purchase and move-in process, Charles and his office were ready to help with all kinds of details while we were across the country. Identifying qualified inspectors and repair staff, even down to contacts for home (and car) insurance and appearing for us during inspections made our purchase experience a lot more convenient and eliminated frustration. On move-in day, we were surprised to find our refrigerator stocked with essentials as a move-in gift. Nearly a year later, we still walk around the house and yard and comment on their beauty and how perfect the house is for us. We love it.
Because of all of these reasons, we are wholeheartedly able to recommend Charles and his staff to anyone purchasing (or selling) a home. Since that time, Charles and his family have enriched our lives by becoming treasured friends. I can’t imagine a better recommendation than that.